Lagos — Dana Air management has put structures in place to ensure prompt payment of benefits to families of those who lost their lives in the tragic accident of Sunday, June 3, 2012.
Consequently, it has opened three dedicated toll-free lines, manned by well trained personnel, solely for claims administration and payment procedures.
Within 24 hours of the unfortunate incident, the airline had set up a Crisis Management Centre at the Murtala Muhammed Airport Terminal 2 (MMA2) to assist families and relatives of victims with useful information.
The airline’s decision to open dedicated toll-free lines, said Jacky Hathiramani, Chief Executive Officer of Dana Air, is to make it easier for the bereaved to get necessary details on payment of claims.
Teams comprising Dana Air officials and trained counsellors have been visiting the families to condole with them, as well as to provide information on requirements for speedy payment of benefits to the next-of-kin.
“We appreciate that no level of compensation will bring back your much loved one. Nevertheless, we are making arrangements as quickly as possible to compensate every bereaved family in accordance with the law that governs tragedies such as this, and in honour of our duty to you and others”, a letter signed by Hathiramani to the families of the deceased stated.
Hathiramani also stated: “We do not imagine that this will make up for the pains that you are going through but we, however, hope that this lessens your pain knowing that you are not alone in these difficult times.”
Dana Air insurers, aLondonconsortium, are already well advanced in the payment process, and the first (interim) payments should be made shortly to the families of those passengers who lost their lives.
Also urgent steps have been taken by the insurers to identify the families of the Iju-Ishaga community and establish the extent of the losses to enable appropriate calculations of the compensation to be made.