ENTERPRISE Bank Limited (EBL), at the weekend, unveiled a prototype branch concept with an ultra-modern Automated Teller Machine (ATM) gallery, at its corporate head office in Victoria Island, Lagos.
The new branch concept, which exhibits elaborate architectural aesthetic expression, is one of the many strategic management plans to firmly establish the Enterprise Bank brand on the financial landscape in the country as well as provide comprehensive customer satisfaction to all stakeholders.
According to the bank, the concept of the new branch model, which will be replicated across the country, recognises the unique nature of each branch location thereby accommodating the design of a befitting structure that will meet all customer expectations in that area. The new design provides for an e-banking gallery (ATM, Internet banking facilities, etc) as a distinct area separate from the cash area for every branch. Such galleries are either incorporated as part of the branch building or provided as separate building to the branch.
Speaking at the unveiling of the just completed structure at the bank’s Head Office, Aminu Ismail, the Executive Director in charge of Service Bank said, the facility was designed because Enterprise Bank wants to remain in the forefront of driving the cashlite programme as a way of satisfying the bank’s numerous customers at all times.
He said Enterprise Bank opted for such state-of-the-art design and the construction of same across its numerous branches nationwide because the bank wants to treat its valued customers as first class citizens among all bank customers in the country. Ismail added that the development is part of Enterprise Bank’s quest for improved customer service, which remains the core of the bank’s vision that says, to be the preferred bank for value creation.
With the cashlite policy fast gaining acceptance and banks working very hard to adjust to the new realities of the banking industry, the executive director stated that customers of Enterprise Bank have every reason to be happy for associating with the bank because the Enterprise Bank has taken the lead and is fully integrated in promoting the cashlite process in a unique style. .
Only recently, the bank launched a customer care hotline that provides continual access to customers, strengthened its ATM operations, POS terminals, Mobile and Internet Banking channels across its numerous branches nationwide just to ensure the best of service for both customers and intending ones.
A statement from the bank’s Corporate Communications Department also added that innovation has remained at the crux of every action of the bank since it came into being on August 5, 2011.