The Nigerian banking industry is one that has grown tremendously over the years; with so much improvement being made, one cannot help but notice how customer service has advanced as well, with a lot of banks going the extra mile to satisfy their customers.
Today NAIJ.com brings you the top 5 banks in Nigeria that we think care a lot about their customers and make it a point of duty to satisfy them the best way they can.
#5 - Guaranty Trust Bank Plc
GTBank is one of the most popular banks in Nigeria and this does not come as a surprise – they are an urbane, trendy bank with their customers at heart. The bank which started operations in 1991 has found a way to make banking so comfortable and convenient for account holders that if you have to ask a group of 10 people what banks they have accounts with, at least 2 would have a GTBank account!
#4 - Fidelity Bank
Fidelity Bank which came into operation in 1988 strives to keep its customer service rating at 100% and they seem to be doing all they can to achieve this. Their round the clock banking ensures that their customers are never left stranded and can access their accounts and make payments no matter the time of the day. They have also created quite a reputation for themselves as a bank that keeps its promises, so believe us when we say you are in good hands when you bank with Fidelity.
#3 - First City Monument Bank
Founded in 1982, First City Monument Bank has a vision ‘to be the premier financial services group of African origin’ and seems to be working hard towards achieving this dream. Their constant push to keep up with trends and provide their customers with top notch services and special products designed to meet their needs as they arise is nothing but laudable and impressive. Their #Flexx platform aimed at helping and empowering youths in Nigeria is also a sure sign that they do care about their customers.
#2 - First Bank of Nigeria
FirstBank is the biggest bank in Nigeria in terms of total deposits and one of the oldest banks in the country (it was founded in 1984). Over the years, Nigerians have watched it develop into a comfortable banking solution provider that seems to target their customers’ specific needs. Then again, after serving the country for so long, it is no wonder they have grown fond of their customers and know exactly how to satisfy them.
#1 - Zenith Bank
Zenith Bank is one bank that really lives up to its motto – “in your best interest”. Anybody who owns an account with Zenith Bank or has even had cause to carry out a transaction in their banking hall would agree that they make their customers feel like kings. Since their start of operations in 1990, they have managed to keep their operations smooth, their transactions fast and their customer service top notch.
Can you think of any bank with excellent customer service that should have made our list but was not mentioned? Let us know by dropping a comment.